From mobilisation to commendation — Aston Group's first year with L&Q

In under a year, Aston Group has delivered outstanding results on our Communal and Commercial Gas Service and Maintenance contract with L&Q — one of the UK's largest housing associations, managing over 100,000 homes.

Since mobilising in May 2025, our Commercial Gas team has been delivering Planned Preventative Maintenance and Reactive Repairs across 64 communal blocks and 137 domestic gas properties spanning Essex, EastLondon, Southend, Chelmsford and HighWycombe.

In less than 12 months, the team has met or exceeded every KPI target set by L&Q — including 100% compliance across three of five response categories and 100% Emergency Out-of-Hours response. And a formal commendation from the client following an exceptional response to a major surge in emergency callouts during Winter 2025/26.

But the numbers only tell part of the story. The real measure of this contract is the residents who now have heating and hot water that works.

"Thanks so much for the tireless work of the engineers at Aston Group who repaired the heating system of my home... Their hard work has been paid off and is deeply appreciated." — Helen, L&Q Resident

A huge thank you to Paul Lloyd and the entire team — engineers, administrators and everyone across the business who has contributed. You should be incredibly proud.